Shipping Policy

1. Order Processing
   All orders are processed within 2–4 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Locations
   We currently ship across India and selected international destinations. International shipping rates and timelines may vary based on the destination country.
3. Delivery Time
   • Domestic Orders: 5–10 business days
   • International Orders: 10–20 business days (depending on customs and courier service)
     Please note that unforeseen delays such as weather conditions, strikes, or courier issues may affect delivery times.
4. Shipping Charges
   Shipping costs are calculated at checkout based on your location and order weight. Occasionally, we may offer free shipping during special promotions.
5. Packaging
   Every toy is carefully packed using eco-friendly materials to ensure it reaches you safely and undamaged. Each item is checked for quality before dispatch.
6. Order Tracking
   Once your order is shipped, a tracking ID and courier details will be sent to your registered email or WhatsApp. You can track your order through the courier’s website.
7. Delayed or Lost Shipments
   In rare cases of delay or non-delivery, please contact us with your order number. We will coordinate with the courier service to resolve the issue at the earliest.
8. International Duties & Taxes
   For international orders, customs duties, taxes, and other charges (if applicable) are the responsibility of the customer and may vary by country.
9. Address Accuracy
   Please ensure your shipping address is correct and complete. Toy Tales of Kondapalli will not be responsible for failed deliveries due to incorrect or incomplete addresses.
10. Contact Information
    For any shipping-related questions or assistance, reach out to us at:
    📧 Email: info@toytalesofkondapalli.com
    📍 Address: Kondapalli, Andhra Pradesh, India